Outage in Blackbaud

Active Issue Alert – Luminate Online - #000606231

Resolved Minor
May 09, 2025 - Started about 13 hours ago - Lasted 23 minutes
Official incident page

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Outage Details

We have identified an issue impacting a subset of donors who may experience an intermittent spinning circle when attempting to submit a donation through embedded Checkout. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Luminate Online
Latest Updates ( sorted recent to last )
RESOLVED about 13 hours ago - at 05/09/2025 10:35PM

An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

INVESTIGATING about 13 hours ago - at 05/09/2025 10:13PM

We have identified an issue impacting a subset of donors who may experience an intermittent spinning circle when attempting to submit a donation through embedded Checkout. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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