Outage in Blackbaud

Active Issue Alert – JustGiving® from Blackbaud - 000610733

Resolved Minor
May 31, 2025 - Started 15 days ago - Lasted 6 days
Official incident page

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Outage Details

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Components affected
Blackbaud JustGiving
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 06/06/2025 04:27PM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

IDENTIFIED 11 days ago - at 06/04/2025 02:01PM

We have identified an issue impacting some of our US JustGiving donors receiving a validation message indicating that the card details cannot be verified when manually entering credit card information for donations. Engineers continue to work with partners to resolve this issue. Please continue to reference this page for updates. Next update will be Friday, 06/06/2025 by 5PM EST.

IDENTIFIED 11 days ago - at 06/04/2025 01:14AM

We have identified an issue impacting some of our US JustGiving donors receiving a validation message indicating that the card details cannot be verified when manually entering credit card information for donations. Engineers continue to work with partners to resolve this issue. Please continue to reference this page for updates. Next update will be Wednesday, 06/04/2025 by 9AM EST.

IDENTIFIED 12 days ago - at 06/03/2025 01:37PM

We have identified an issue impacting some of our US JustGiving donors receiving a validation message indicating that the card details cannot be verified when manually entering credit card information for donations. Engineers continue to work with partners to resolve this issue. Please continue to reference this page for updates. Next update will be Tuesday, 06/03/2025 by 1PM EST.

IDENTIFIED 13 days ago - at 06/02/2025 01:24PM

We have identified an issue impacting some of our US JustGiving donors receiving a validation message indicating that the card details cannot be verified when manually entering credit card information for donations. Engineers continue to work with partners to resolve this issue. Please continue to reference this page for updates. Next update will be Tuesday, 06/03/2025 by 9AM UTC.

IDENTIFIED 14 days ago - at 05/31/2025 05:25PM

We have identified an issue impacting some of our US JustGiving donors receiving a validation message indicating that the card details cannot be verified when manually entering credit card information for donations. Engineers have identified the issue and are working with partners to resolve. Please continue to reference this page for updates. Next update will be Monday 6/2/2025.

IDENTIFIED 14 days ago - at 05/31/2025 05:12PM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

IDENTIFIED 15 days ago - at 05/31/2025 04:27PM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

IDENTIFIED 15 days ago - at 05/31/2025 04:03PM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

INVESTIGATING 15 days ago - at 05/31/2025 03:29PM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

INVESTIGATING 15 days ago - at 05/31/2025 02:50PM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

INVESTIGATING 15 days ago - at 05/31/2025 02:26PM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

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