Outage in Blackbaud

Active Issue Alert – Blackbaud Merchant Services - 000622611

Resolved Minor
July 24, 2025 - Started 11 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 07/24/2025 08:38PM

This incident has been resolved.

MONITORING 11 days ago - at 07/24/2025 06:38PM

Our teams have determined that a third-party processing vendor issue may cause a subset of Blackbaud Merchant clients to experience intermittent errors when attempting to process credit card transactions. This vendor marked their issue resolved as of 2:15 PM EDT. We are now seeing transactions process successfully and are monitoring system performance. Transactions that failed during this period will need to be re-submitted.

MONITORING 11 days ago - at 07/24/2025 06:27PM

A subset of clients utilizing Blackbaud Merchant Services may experience intermittent issues when attempting to process credit card transactions. Our engineers have diagnosed the issue and are working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING 11 days ago - at 07/24/2025 06:21PM

A subset of clients utilizing Blackbaud Merchant Services may experience intermittent issues when attempting to process credit card transactions. Our engineers have diagnosed the issue and are working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING 11 days ago - at 07/24/2025 06:13PM

A subset of clients utilizing Blackbaud Merchant Services may experience intermittent issues when attempting to process credit card transactions. Our engineers have diagnosed the issue and are working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING 11 days ago - at 07/24/2025 06:04PM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

INVESTIGATING 11 days ago - at 07/24/2025 05:45PM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

INVESTIGATING 11 days ago - at 07/24/2025 05:10PM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

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