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This incident has been resolved.
Our teams have determined that a third-party processing vendor issue may cause a subset of Blackbaud Merchant clients to experience intermittent errors when attempting to process credit card transactions. This vendor marked their issue resolved as of 2:15 PM EDT. We are now seeing transactions process successfully and are monitoring system performance. Transactions that failed during this period will need to be re-submitted.
A subset of clients utilizing Blackbaud Merchant Services may experience intermittent issues when attempting to process credit card transactions. Our engineers have diagnosed the issue and are working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
A subset of clients utilizing Blackbaud Merchant Services may experience intermittent issues when attempting to process credit card transactions. Our engineers have diagnosed the issue and are working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
A subset of clients utilizing Blackbaud Merchant Services may experience intermittent issues when attempting to process credit card transactions. Our engineers have diagnosed the issue and are working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
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