Active Issue Alert – Blackbaud Education Management Solutions and Payment Services - #000640925

Blackbaud solutions/services impacted by the Amazon Web Services outage have returned to full functionality. Customers can reference https://kb.blackbaud.com/knowledgebase/articles/Article/206956 which outlines the solution impacts and potential customer actions related to this outage by product.

Like several organizations across the world, some Blackbaud solutions and services had varying degrees of performance degradation due to a global Amazon Web Services outage on October 20, 2025.

As of 9:30 a.m. ET on October 21, 2025, Blackbaud solutions/services impacted by this incident have returned to full functionality. We continue to monitor our solutions for any potential impacts and will communicate any further remediation steps to our customers on this page.

Like several organizations across the world, some Blackbaud solutions and services had varying degrees of performance degradation due to a global Amazon Web Services outage on October 20, 2025.

As of 9:30 a.m. ET on October 21, 2025, Blackbaud solutions/services impacted by this incident have returned to full functionality. We continue to monitor our solutions for any potential impacts and will communicate any further remediation steps to our customers on this page.

We are experiencing improved system response and reduced errors for Blackbaud customers. However, the symptoms noted below may still occur intermittently as work continues. Amazon has reported improvements in their recovery efforts, but has not given a full restoration timeline for this outage. Our teams will focus on monitoring changes to their incident status and any impact to Blackbaud customers overnight. We will provide another update on this page by 9:30 a.m. ET on October 21, 2025.

Our teams continue to see varying impacts to some Blackbaud solutions due to an outage with Amazon Web Services. These include:
- Blackbaud K-12 Education Solutions – Some customers are experiencing 504 errors when attempting to log into the solution.
- Blackbaud Integrated Payments – Some customers are experiencing issues with payment forms, processing payments or accessing Payment Services, including the ability to refund, in products.
- Blackbaud Luminate Online – Recurring gift tasks have been temporarily paused. Impacted gifts will have their installment charged once the task is re-enabled.
We appreciate your patience as we work to mitigate impact to our customers. Please continue to reference this page for updates.

Like many other organizations across the globe, some Blackbaud solutions continue to be impacted by an outage with Amazon Web Services.
- Blackbaud K-12 Education Solutions – Some customers are experiencing 504 errors when attempting to log into the solution.
- Blackbaud Integrated Payments – Some customers are experiencing issues with payment forms, processing payments or accessing Payment Services, including the ability to refund, in products.
- Blackbaud Luminate Online – Recurring gift tasks have been temporarily paused. Impacted gifts will have their installment charged once the task is re-enabled.
We are monitoring and actively investigating ways to mitigate impact to our customers. Please continue to reference this page for updates.

Like many other organizations across the globe, some Blackbaud solutions continue to be impacted by an outage with Amazon Web Services. This outage could also impact payment forms and processing within some Blackbaud solutions. We are monitoring and actively investigating ways to mitigate impact to our customers. Please continue to reference this page for updates.

Like many other organizations across the globe, some Blackbaud solutions continue to be impacted by an outage with Amazon Web Services. We are monitoring and actively investigating ways to mitigate impact to our customers. Please continue to reference this page for updates.

We are continuing to investigate this issue.

Like many other organizations across the globe, some Blackbaud solutions continue to be impacted by an outage with Amazon Web Services. We are investigating and actively working to mitigate impact to our customers. Please continue to reference this page for updates.

Like many other organizations across the globe, some Blackbaud solutions continue to be impacted by an outage with Amazon Web Services. We are investigating and actively working to mitigate impact to our customers. Please continue to reference this page for updates.

Like many other organizations across the globe, some Blackbaud solutions continue to be impacted by an outage with Amazon Web Services. We are investigating and actively working to mitigate impact to our customers. Please continue to reference this page for updates.

Like many other organizations across the globe, some Blackbaud solutions continue to be impacted by an outage with Amazon Web Services. Our teams are seeing improvements in some Blackbaud customers' ability to login, but some latency issues continue while navigating the solution. We are investigating and actively working to mitigate impact to our customers. Please continue to reference this page for updates.

We are investigating reports of users experiencing 504 errors when attempting to login. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.