Outage in Blackbaud
Active Issue Alert – Blackbaud ID – Multiple Products - #000654002
Resolved MinorIncident Report
We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.
Components affected
Blackbaud Altru Blackbaud Tuition Management Blackbaud eTapestry Blackbaud ResearchPoint Blackbaud WealthPoint Blackbaud School Website System Blackbaud Fundraiser Performance Management (FPM) Blackbaud Grantmaking Blackbaud .com Blackbaud Accounts Payable API Blackbaud DonorCentral NXT Blackbaud Financial Edge NXT Blackbaud Constituent API Blackbaud Enrollment Management System Blackbaud Learning Management System Blackbaud Payments API Blackbaud Fundraising API Blackbaud General Ledger API Blackbaud Gift API Blackbaud Luminate Online Blackbaud Student Information System Blackbaud Statistical Unit API Blackbaud Core Functionality Blackbaud Treasury API Blackbaud Opportunity API Blackbaud School API Blackbaud Billing Management (EAP) Blackbaud Raiser's Edge NXTTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 01/15/2026 02:20PM
We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.
MONITORING
3 months ago - at 01/14/2026 07:48PM
We have confirmed the delays experienced by a subset of Verizon customers are related to an active incident reported by our SMS vendor. We are monitoring progress of the issue and will provide updates here as they become available.
INVESTIGATING
3 months ago - at 01/14/2026 06:27PM
We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.
INVESTIGATING
3 months ago - at 01/14/2026 06:26PM
We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.
Latest Blackbaud outages
Active Issue Alert – Raiser's Edge NXT - 000598680 - about 17 hours ago
Active Issue Alert – GrantsConnect - 000670703 - 4 days ago
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