Outage in Blackbaud

Active Issue Alert – [eTapestry] - 000656062

Resolved Minor

January 28, 2026 - Started 8 days ago - Lasted about 2 hours
Official incident page

Incident Report

Can we get a status page up with the following verbiage: We have identified an issue impacting a subset of our eTapestry customers, causing errors when attempting to log in. Customers may see the following message 'Error 522 Bad Gateway. Upstream origin server was unreachable'. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.

Components affected

Blackbaud eTapestry

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Latest Updates ( sorted recent to last )

RESOLVED 8 days ago - at 01/28/2026 11:43AM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

MONITORING 8 days ago - at 01/28/2026 11:08AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 8 days ago - at 01/28/2026 09:44AM

Can we get a status page up with the following verbiage:

We have identified an issue impacting a subset of our eTapestry customers, causing errors when attempting to log in. Customers may see the following message 'Error 522 Bad Gateway. Upstream origin server was unreachable'. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.

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