Outage in Blackbaud
Active Issue Alert – Support - #000693232
Resolved MajorIncident Report
Summary AI Generated
Blackbaud experienced a 1.5-hour major incident affecting customer access to Support and the Knowledgebase, caused by intermittent issues with a third-party routing provider. Customers encountered delays and errors when attempting to contact support, with the Support Portal recommended as a workaround during the outage. The issue was fully resolved and services were restored by 10:11 AM ET on September 16, 2026.
Customers may experience intermittent delays and errors when contacting support. We are working with our 3rd party vendor on a resolution.
Components affected
Blackbaud SupportTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 09/16/2026 02:11PM
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
INVESTIGATING
1 day ago - at 09/16/2026 01:26PM
We are currently experiencing intermittent issues with our third-party routing provider while contacting Support and access to our Knowledgebase. For the fastest assistance and if you are able, please submit a support case through the Support Portal while we work to resolve the issue.
INVESTIGATING
1 day ago - at 09/16/2026 12:44PM
Customers may experience intermittent delays and errors when contacting support. We are working with our 3rd party vendor on a resolution.
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