Outage in Blackbaud
Active Issue Alert – Raiser's Edge NXT® - #000675899
Resolved MinorIncident Report
Summary AI Generated
Blackbaud's Raiser's Edge NXT experienced slow performance and intermittent errors affecting AI Chat features, including the Strategy Assistant and Action Plan generation. The issue impacted some customers for approximately 3.4 hours before being resolved by engineering teams.
We have identified an issue impacting some customers, resulting in slow performance and intermittent errors when using AI Chat, including the Strategy Assistant and Action Plan generation within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Raiser's Edge NXTTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 05/27/2026 08:31PM
This incident has been resolved.
INVESTIGATING
5 days ago - at 05/27/2026 05:10PM
We have identified an issue impacting some customers, resulting in slow performance and intermittent errors when using AI Chat, including the Strategy Assistant and Action Plan generation within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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