Outage in Blackbaud
Active Issue Alert – Payment Services - 000682599
Resolved MinorIncident Report
Summary AI Generated
A subset of Blackbaud customers experienced failures processing credit card transactions through PayPal in the United States, affecting Blackbaud Payment Service and multiple platforms including Raiser's Edge NXT, Financial Edge NXT, Altru, eTapestry, Luminate Online, and Blackbaud CRM. The incident lasted approximately 3.2 hours on July 8, 2026. Engineers resolved the issue and confirmed transactions were processing normally upon resolution.
We are aware that subset of our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Altru Blackbaud CRM Blackbaud Payment Service Blackbaud eTapestry Blackbaud Financial Edge NXT Blackbaud Luminate Online Blackbaud Raiser's Edge NXTTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 07/08/2026 11:41PM
An issue impacting a subset of our customers is now resolved and transactions are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.
INVESTIGATING
13 days ago - at 07/08/2026 09:32PM
We are aware that a subset of our Payment Services customers are experiencing an issue when processing transactions through PayPal. The issue is affecting PayPal processing in the United States for credit card processing. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
INVESTIGATING
13 days ago - at 07/08/2026 08:51PM
We are aware that a subset of our Payment Services customers are experiencing an issue when processing transactions through PayPal. The issue is affecting PayPal processing in the United States for credit card processing. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
INVESTIGATING
13 days ago - at 07/08/2026 08:29PM
We are aware that subset of our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Latest Blackbaud outages
Active Issue Alert – Luminate Online - #000684337 - about 14 hours ago
Active Issue Alert – donorCentrics® - #000684262 - about 18 hours ago
Active Issue Alert – Multiple Products - 000683812 - 5 days ago
Active Issue Alert – Raisers Edge NXT - #000683576 - 6 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
