Outage in Blackboard

Learn Managed Hosting - Service Interruption - Saudi Region

Resolved Major
April 07, 2024 - Started 7 months ago - Lasted 1 day
Official incident page

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Outage Details

We are currently experiencing service interruption in our Learn Managed Hosting. Our dedicated team is already actively addressing this, employing all measures to diagnose and rectify the issues swiftly. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause.
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 04/08/2024 07:29PM

This incident has been resolved.

MONITORING 7 months ago - at 04/08/2024 04:21PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 months ago - at 04/08/2024 04:08PM

Most of the sites were recovered and we are currently working on the remaining ones that are still experiencing problems. We will provide next update by 1 PM EDT

IDENTIFIED 7 months ago - at 04/08/2024 02:02PM

A few of the sites affected have been repaired, and we are currently working on the remaining ones that are still experiencing problems. We will provide next update by 12AM EDT

IDENTIFIED 7 months ago - at 04/08/2024 11:55AM

Several of the affected devices have recovered and work continues with the remaining devices that still are experiencing degradation. We will provide the next update by 9:30 AM EDT.

IDENTIFIED 7 months ago - at 04/08/2024 10:17AM

We have identified the issue and continue to work to resolve this issue as quickly as possible.

INVESTIGATING 7 months ago - at 04/08/2024 07:55AM

Our Technical Engineers are actively working with our service providers on the fix. The next update will be provided at 6:00 AM EDT. We continue to thank you for your patience.

INVESTIGATING 7 months ago - at 04/08/2024 05:47AM

Our Engineers are continuing to work on a fix for this issue and No ETA for now.

INVESTIGATING 7 months ago - at 04/08/2024 01:18AM

We are continuing to engage the BME Team. Our Engineers are working to understand the full impact and mitigate this problem. More updates to follow shortly.

INVESTIGATING 7 months ago - at 04/07/2024 08:29AM

Our engineering team is investigating and working towards a resolution. We will update this page as progress is made.

INVESTIGATING 7 months ago - at 04/07/2024 06:18AM

We are currently experiencing service interruption in our Learn Managed Hosting. Our dedicated team is already actively addressing this, employing all measures to diagnose and rectify the issues swiftly. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause.

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