Outage in Bloomerang

Email templates outage

Resolved Major
July 31, 2024 - Started 5 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue with our mass email template designer not loading and displaying an error message. This appears to be affecting both new and existing Bloomerang email templates. Mass email sends and email tracking have not been affected. We apologize for any inconvenience. We will provide updates as more information becomes available. Please contact Support at support@bloomerang.com for assistance, if you are experiencing this issue.
Components affected
Bloomerang Email Templates
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/31/2024 09:14PM

This issue has been resolved.

MONITORING 5 months ago - at 07/31/2024 08:44PM

The root issue has been identified and email templates are now loading as expected. Our team is monitoring to ensure full resolution

INVESTIGATING 5 months ago - at 07/31/2024 08:33PM

We are currently investigating an issue with our mass email template designer not loading and displaying an error message. This appears to be affecting both new and existing Bloomerang email templates. Mass email sends and email tracking have not been affected. We apologize for any inconvenience. We will provide updates as more information becomes available.

Please contact Support at support@bloomerang.com for assistance, if you are experiencing this issue.

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