Outage in Bloomreach

Feed processing Interruption - Bloomreach Search & Merch

Resolved Major

July 09, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Dear Customer, We have detected issues with feed processing for Bloomreach Discovery. Other parts of the platform were not affected. Our engineering team has identified the issue and we are actively monitoring the queued feed ingestion jobs and will confirm once incident has been resolved. Regards, Bloomreach Support Team

Components affected

Bloomreach brSM EMEA Bloomreach brSM US

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 07/09/2024 01:34PM

Dear Customer,

We are glad to inform you the feed processing availability has been restored.

Please verify the availability of your Bloomreach applications and let us know if you are still experiencing any problems.

We apologise for the inconvenience caused.

If you have any further questions or need additional assistance, please reach out to support.

Best regards,
Bloomreach Support team

MONITORING over 1 year ago - at 07/09/2024 12:26PM

Dear Customer,

A fix has been implemented and we are monitoring the feed ingestion queue to confirm this incident has been resolved.

Kind regards,
Bloomreach Support team.

IDENTIFIED over 1 year ago - at 07/09/2024 11:57AM

Dear Customer,

We have detected issues with feed processing for Bloomreach Discovery. Other parts of the platform were not affected.

Our engineering team has identified the issue and we are actively monitoring the queued feed ingestion jobs and will confirm once incident has been resolved.

Regards,
Bloomreach Support Team

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