Outage in Blue Canvas

Intermittent issues for all customers

Resolved Major
April 19, 2022 - Started over 3 years ago
Official incident page

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Outage Details

We're experiencing intermittent errors for some of our customers and are currently looking into the issue. Errors may appear during page load and synchronization.
Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 04/19/2022 03:06PM

This incident has been resolved. We identified an issue with memory handling on an internal cache server and responded by reverting to an old version of Blue Canvas. We're going to run a post mortem analysis to learn from and prevent issues like this in the future. Apologies for the interruption.

IDENTIFIED over 3 years ago - at 04/19/2022 02:43PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 3 years ago - at 04/19/2022 02:33PM

We are continuing to investigate this issue.

INVESTIGATING over 3 years ago - at 04/19/2022 02:25PM

We're experiencing intermittent errors for some of our customers and are currently looking into the issue. Errors may appear during page load and synchronization.

Latest Blue Canvas outages

Database issues - 7 months ago
Files tab not working in deployment requests - 8 months ago
Internal Server Outage - about 1 year ago
Unexpected downtime during Blue Canvas release - over 1 year ago
Short disruption for web interfaces - over 1 year ago

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