Outage in Blue Canvas

Intermittent issues for all customers

Resolved Major

April 19, 2022 - Started almost 4 years ago
Official incident page

Incident Report

We're experiencing intermittent errors for some of our customers and are currently looking into the issue. Errors may appear during page load and synchronization.

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Latest Updates ( sorted recent to last )

RESOLVED almost 4 years ago - at 04/19/2022 03:06PM

This incident has been resolved. We identified an issue with memory handling on an internal cache server and responded by reverting to an old version of Blue Canvas. We're going to run a post mortem analysis to learn from and prevent issues like this in the future. Apologies for the interruption.

IDENTIFIED almost 4 years ago - at 04/19/2022 02:43PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 4 years ago - at 04/19/2022 02:33PM

We are continuing to investigate this issue.

INVESTIGATING almost 4 years ago - at 04/19/2022 02:25PM

We're experiencing intermittent errors for some of our customers and are currently looking into the issue. Errors may appear during page load and synchronization.

Latest Blue Canvas outages

Deployment Requests failing to package - 2 months ago

Branches not syncing - 3 months ago

Database issues - about 1 year ago

Files tab not working in deployment requests - about 1 year ago

Internal Server Outage - over 1 year ago

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