Outage in BlueOptima

SaaS Server Outage

Resolved Minor
October 30, 2021 - Started about 4 years ago
Official incident page

Incident Report

During a regular weekend maintenance activity on the BlueOptima SaaS servers, there was a DB outage that lasted about an hour (14:30 UTC to 15:30 UTC). Due to this, the communication between the Integrators and the SaaS server was disrupted. The way the system is designed is that if the Integrator is unable to communicate with the SaaS server for more than 30 minutes, the Integrator automatically shuts down. As the SaaS server outage lasted for more than 30 minutes, it caused Integrators across clients to go offline.

Need to monitor BlueOptima outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED almost 4 years ago - at 11/15/2021 06:12AM

During a regular weekend maintenance activity on the BlueOptima SaaS servers, there was a DB outage that lasted about an hour (14:30 UTC to 15:30 UTC). Due to this, the communication between the Integrators and the SaaS server was disrupted. The way the system is designed is that if the Integrator is unable to communicate with the SaaS server for more than 30 minutes, the Integrator automatically shuts down. As the SaaS server outage lasted for more than 30 minutes, it caused Integrators across clients to go offline.

Latest BlueOptima outages

Integrator - SaaS server communication issue - 16 days ago
Service Degradation: Extraction Failures and Delays - 6 months ago
Service degradation - about 1 year ago
BI Data Set Refresh Failure - about 3 years ago
High API Failure Rate (UIX) - about 3 years ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook