Outage in Boost AI Search & Discovery
Incident: Delayed Sync Performance
Resolved Minor
November 27, 2021 - Started about 4 years ago
Official incident page
Official incident page
Incident Report
We are having issue related to increased latency and error rates in AWS SNS (Simple Notification Service) service. Store data sync would be delayed due to this. We will provide more information as we continue to investigate.
Only data sync is impacted, other services still working as normal
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Latest Updates ( sorted recent to last )
RESOLVED
about 4 years ago - at 11/29/2021 01:10AM
This incident has been resolved.
INVESTIGATING
about 4 years ago - at 11/27/2021 02:53PM
The issue has been resolved and the service is operating normally.
INVESTIGATING
about 4 years ago - at 11/27/2021 02:52PM
We are continuing to investigate this issue.
INVESTIGATING
about 4 years ago - at 11/27/2021 02:16PM
We are starting to see improved SNS API success rates and latency, and are working towards full recovery.
INVESTIGATING
about 4 years ago - at 11/27/2021 02:13PM
We are having issue related to increased latency and error rates in AWS SNS (Simple Notification Service) service. Store data sync would be delayed due to this. We will provide more information as we continue to investigate.
Only data sync is impacted, other services still working as normal
Latest Boost AI Search & Discovery outages
EC2 instance availability issue - over 1 year ago
Sync system affected by AWS operational issue - over 2 years ago
Product Display Issue on Collection Page - over 2 years ago
Sync System failed downloading data from Shopify - almost 3 years ago
[Notification] App is labelled as Unsupported - about 3 years ago
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