Outage in Boost AI Search & Discovery

Incident: Delayed Sync Performance

Resolved Minor
November 27, 2021 - Started almost 4 years ago
Official incident page

Incident Report

We are having issue related to increased latency and error rates in AWS SNS (Simple Notification Service) service. Store data sync would be delayed due to this. We will provide more information as we continue to investigate. Only data sync is impacted, other services still working as normal

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Latest Updates ( sorted recent to last )
RESOLVED almost 4 years ago - at 11/29/2021 01:10AM

This incident has been resolved.

INVESTIGATING almost 4 years ago - at 11/27/2021 02:53PM

The issue has been resolved and the service is operating normally.

INVESTIGATING almost 4 years ago - at 11/27/2021 02:52PM

We are continuing to investigate this issue.

INVESTIGATING almost 4 years ago - at 11/27/2021 02:16PM

We are starting to see improved SNS API success rates and latency, and are working towards full recovery.

INVESTIGATING almost 4 years ago - at 11/27/2021 02:13PM

We are having issue related to increased latency and error rates in AWS SNS (Simple Notification Service) service. Store data sync would be delayed due to this. We will provide more information as we continue to investigate.

Only data sync is impacted, other services still working as normal

Latest Boost AI Search & Discovery outages

EC2 instance availability issue - about 1 year ago
Sync system affected by AWS operational issue - about 2 years ago
Product Display Issue on Collection Page - about 2 years ago
Sync System failed downloading data from Shopify - over 2 years ago
[Notification] App is labelled as Unsupported - almost 3 years ago

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