Outage in Box

[Major] Issues with generating Content Preview

Resolved Minor
November 15, 2022 - Started almost 3 years ago - Lasted about 15 hours
Official incident page

Incident Report

We are currently investigating an issue where users are experiencing a degraded previewing experience. Our team has identified the root cause of this issue and we are working on recovery of the impacted service.
Components affected
Box Preview

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 11/16/2022 04:02PM

This incident has been resolved.

MONITORING almost 3 years ago - at 11/16/2022 07:45AM

We are continuing to monitor for any further issues.

MONITORING almost 3 years ago - at 11/16/2022 06:16AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 3 years ago - at 11/16/2022 04:10AM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 11/16/2022 03:13AM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 11/16/2022 01:01AM

We are currently investigating an issue where users are experiencing a degraded previewing experience. Our team has identified the root cause of this issue and we are working on recovery of the impacted service.

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