Outage in Box

[Critical] Issues with Box AI within Box Hubs

Resolved Major
September 23, 2025 - Started 23 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating an ongoing issue affecting Box AI within Box Hubs. We will provide more information as soon as it is available.
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Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 09/23/2025 05:31AM

After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

MONITORING 23 days ago - at 09/23/2025 05:16AM

Our team has taken steps to remediate this issue and is seeing improvement for Box AI within Box Hubs. We are continuing to monitor for any additional impact.

IDENTIFIED 23 days ago - at 09/23/2025 04:50AM

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

INVESTIGATING 23 days ago - at 09/23/2025 04:41AM

We are investigating an ongoing issue affecting Box AI within Box Hubs. We will provide more information as soon as it is available.

Latest Box outages

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[Outage] Issues with Box Services - about 1 month ago

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