Outage in Box
[Critical] Issues with Box AI within Box Hubs
Resolved Major
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Outage Details
We are investigating an ongoing issue affecting Box AI within Box Hubs. We will provide more information as soon as it is available.
Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 09/23/2025 05:31AM
After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
MONITORING
3 days ago - at 09/23/2025 05:16AM
Our team has taken steps to remediate this issue and is seeing improvement for Box AI within Box Hubs. We are continuing to monitor for any additional impact.
IDENTIFIED
3 days ago - at 09/23/2025 04:50AM
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
INVESTIGATING
3 days ago - at 09/23/2025 04:41AM
We are investigating an ongoing issue affecting Box AI within Box Hubs. We will provide more information as soon as it is available.
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