Outage in Box

[Critical] Issue with Box Shuttle

Resolved Major

March 25, 2026 - Started 2 days ago - Lasted about 11 hours
Official incident page

Incident Report

Summary AI Generated

Box Shuttle experienced a critical service disruption that lasted 11.2 hours, preventing users from accessing the file transfer service. The Box team identified the root cause and implemented remediation steps to restore functionality. The service was fully restored and is now operating normally.

Our team is investigating an issue with Box Shuttle and has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 03/25/2026 05:00PM

After further monitoring, this incident is now considered resolved. Box Shuttle has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING 2 days ago - at 03/25/2026 04:26PM

Our team has taken steps to remediate this issue and is seeing improvement for the Box Shuttle service. We are continuing to monitor for any additional impact.

IDENTIFIED 2 days ago - at 03/25/2026 02:54PM

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

IDENTIFIED 2 days ago - at 03/25/2026 02:23PM

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

INVESTIGATING 2 days ago - at 03/25/2026 01:24PM

We are continuing to investigate this issue. We will provide additional updates as they become available.

INVESTIGATING 2 days ago - at 03/25/2026 12:43PM

We are continuing to investigate this issue. We will provide additional updates as they become available.

INVESTIGATING 2 days ago - at 03/25/2026 12:07PM