Outage in Box
[Major] Issue with Box API
Resolved MajorIncident Report
Summary AI Generated
Box experienced a major API authentication issue that affected Login/SSO, OAuth 2.0/JWT authentication, and Box Edit/Tools for 1.5 hours. The team identified the root cause and implemented remediation steps to restore functionality. All affected services were fully restored after monitoring confirmed the resolution.
Our team is investigating an issue with Box API authentication and has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 06/11/2026 02:01AM
After further monitoring, this incident is now considered resolved. The affected services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
MONITORING
1 day ago - at 06/11/2026 01:41AM
Our team has taken steps to remediate this issue and is seeing improvement. We are continuing to monitor for any additional impact.
IDENTIFIED
1 day ago - at 06/11/2026 12:34AM
Our team is investigating an issue with Box API authentication and has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
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