Box experienced a major API authentication issue that affected Login/SSO, OAuth 2.0/JWT authentication, and Box Edit/Tools for 1.5 hours. The team identified the root cause and implemented remediation steps to restore functionality. All affected services were fully restored after monitoring confirmed the resolution.
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After further monitoring, this incident is now considered resolved. The affected services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Our team has taken steps to remediate this issue and is seeing improvement. We are continuing to monitor for any additional impact.
Our team is investigating an issue with Box API authentication and has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
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