Outage in Box

[Minor] Issues with Uploads

Resolved Minor

July 27, 2026 - Started about 20 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Box experienced a minor incident lasting approximately 2 hours that disrupted upload and download functionality. The team identified the root cause and applied remediation steps, which led to observed improvements before full resolution. Box services were fully restored, with users directed to Box Support for any lingering issues.

We are investigating an ongoing issue affecting uploads. We will provide more information as soon as it is available.

Components affected

Box Uploads/Downloads

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Latest Updates ( sorted recent to last )

RESOLVED about 18 hours ago - at 07/28/2026 04:57AM

After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

MONITORING about 19 hours ago - at 07/28/2026 04:22AM

Our team has taken steps to remediate this issue and is seeing improvements. We are continuing to monitor for any additional impact.

IDENTIFIED about 19 hours ago - at 07/28/2026 04:02AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 20 hours ago - at 07/28/2026 03:08AM

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

INVESTIGATING about 20 hours ago - at 07/28/2026 02:58AM

We are investigating an ongoing issue affecting uploads. We will provide more information as soon as it is available.

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