Outage in Box

[Critical] Issue with Downloads

Resolved Major

August 25, 2026 - Started 7 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Box experienced a critical issue preventing users of Box Zones in the Asian region from downloading files. The Uploads/Downloads component was affected for approximately 48 minutes before the team applied remediation steps and confirmed improvement. The incident was fully resolved after continued monitoring, with no further action required unless issues persist.

Our team is investigating an issue with Downloads. Users of Box Zones in Asian region may be unable to download files from Box. We will provide additional information as it becomes available.

Components affected

Box Uploads/Downloads Box Uploads/Downloads

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Latest Updates ( sorted recent to last )

RESOLVED 7 days ago - at 08/25/2026 07:37AM

After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING 7 days ago - at 08/25/2026 07:13AM

We are continuing to monitor for any additional impact.

IDENTIFIED 7 days ago - at 08/25/2026 07:07AM

Our team has taken steps to remediate this issue and is seeing improvement for Downloads for users of Box Zones in the Asian region. We are continuing to monitor for any additional impact.

INVESTIGATING 7 days ago - at 08/25/2026 06:53AM

Our team is investigating an issue with Downloads. Users of Box Zones in Asian region may be unable to download files from Box. We will provide additional information as it becomes available.

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