Outage in Box
[Medium] Issue with Microsoft Office Integration and Box Edit
Resolved MajorIncident Report
Summary AI Generated
Box experienced a major incident lasting approximately 1.3 hours affecting Microsoft Office Integration and Box Edit, during which users encountered errors and slowness when accessing Microsoft Office via Box or using Box Edit. The team investigated and applied remediation steps, observing gradual service improvement before confirming full restoration. The incident was resolved with both affected components returned to full functionality.
Our team is investigating an issue with Microsoft Office Integration and Box Edit. Users may see errors or slowness when attempting to access Microsoft Office via Box, and using Box Edit. We will provide additional information as it becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 08/20/2026 01:44AM
After further monitoring, this incident is now considered resolved. Microsoft Office Integration and Box Edit Services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
MONITORING
4 days ago - at 08/20/2026 01:30AM
Our team has taken steps to remediate this issue and is seeing improvement on Microsoft Office Integration and Box Edit service. We are continuing to monitor for any additional impact.
INVESTIGATING
4 days ago - at 08/20/2026 12:44AM
We are continuing to investigate this issue.
INVESTIGATING
4 days ago - at 08/20/2026 12:31AM
Our team is investigating an issue with Microsoft Office Integration and Box Edit. Users may see errors or slowness when attempting to access Microsoft Office via Box, and using Box Edit. We will provide additional information as it becomes available.
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