Outage in Box

[Medium] Issue with Uploads

Resolved Major

August 24, 2026 - Started 8 days ago - Lasted 43 minutes
Official incident page

Incident Report

Summary AI Generated

Box experienced a 43-minute disruption on August 24, 2026, during which users encountered errors and slowness when attempting to upload files. The team identified the root cause, applied remediation steps, and confirmed improvement before fully resolving the incident. Uploads and Downloads were the affected components, and the incident was declared resolved after a period of monitoring.

Our team is investigating an issue with Uploads. Users may see errors or slowness when attempting to upload items to Box. We will provide additional information as it becomes available.

Components affected

Box Uploads/Downloads Box Uploads/Downloads

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Latest Updates ( sorted recent to last )

RESOLVED 8 days ago - at 08/24/2026 10:03PM

After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING 8 days ago - at 08/24/2026 09:29PM

Our team has taken steps to remediate this issue and is seeing improvement for the Upload service. We are continuing to monitor for any additional impact.

MONITORING 8 days ago - at 08/24/2026 09:29PM

Our team is investigating an issue with Uploads. Users may see errors or slowness when attempting to upload items to Box. We will provide additional information as it becomes available.

IDENTIFIED 8 days ago - at 08/24/2026 09:29PM

Our team has taken steps to remediate this issue and is seeing improvement for the Upload service. We are continuing to monitor for any additional impact.

IDENTIFIED 8 days ago - at 08/24/2026 09:26PM

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

INVESTIGATING 8 days ago - at 08/24/2026 09:21PM

Our team is investigating an issue with Uploads. Users may see errors or slowness when attempting to upload items to Box. We will provide additional information as it becomes available.

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