Outage in Box
[Medium] Issues with File Requests
Resolved MinorIncident Report
Summary AI Generated
Box experienced a 2-hour incident where metadata updates via File Request were delayed, affecting the Shared Links/Sharing component. The root cause was identified and remediation efforts were applied to restore metadata functionality. The incident was fully resolved with Box services returned to normal operation.
We are investigating an ongoing issue affecting metadata updates using File Request. We will provide more information as soon as it is available.
Users of this service may face delays in metadata updates while attempting to upload files using File Request.
Components affected
Box Sharing (Shared Links)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 07/23/2026 11:42AM
After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
IDENTIFIED
6 days ago - at 07/23/2026 11:05AM
The underlying cause of the issue has been identified and efforts are underway to restore stability. Box continues remediation efforts to fully restore the metadata functionality of File Requests.
INVESTIGATING
6 days ago - at 07/23/2026 09:45AM
We are investigating an ongoing issue affecting metadata updates using File Request. We will provide more information as soon as it is available.
Users of this service may face delays in metadata updates while attempting to upload files using File Request.
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