Outage in Box

[Medium] Issues affecting multiple Box services

Resolved Major

August 06, 2026 - Started 5 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Box experienced a major incident lasting approximately 2.7 hours that impacted multiple core services, including Login/SSO, Uploads/Downloads, the Content API, and OAuth 2.0/JWT authentication. Users encountered errors and failures across these services during the outage. Box worked with their cloud hosting provider to investigate and remediate the issue, ultimately restoring full functionality.

Our team is investigating an issue affecting multiple Box services. Users may experience errors or failures when using multiple Box services. We will provide additional information as it becomes available.

Components affected

Box Login/SSO Box Login/SSO Box Uploads/Downloads Box Content API Box Authentication (OAuth 2.0 / JWT)

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 08/07/2026 05:16AM

Our team has taken steps to remediate this issue and the Box service has returned to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

INVESTIGATING 5 days ago - at 08/07/2026 05:02AM

Our team is working with our cloud hosting provider to continue to investigate the issue. There is no current ongoing impact. We will provide additional information as it becomes available.

INVESTIGATING 5 days ago - at 08/07/2026 04:06AM

Our team is continuing to investigate the underlying issue. There is no current ongoing impact. We will provide additional information as it becomes available.

INVESTIGATING 5 days ago - at 08/07/2026 03:34AM

Our team is continuing to investigate the issue. We will provide additional information as it becomes available.

INVESTIGATING 5 days ago - at 08/07/2026 02:37AM

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