Outage in Box
[Minor] Issues with All Files Page
Resolved MinorIncident Report
Summary AI Generated
Box's All Files page in the web app experienced errors and slowness when accessing files or folders. The incident lasted approximately 26 minutes before the team applied remediation steps and restored full functionality. The service was confirmed resolved after a period of monitoring.
Our team is investigating an issue on All Files page, in the WebApp. Users may see errors or slowness when attempting to access files or folders. We will provide additional information as it becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 08/19/2026 12:03PM
After further monitoring, this incident is now considered resolved. All Files Page Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
MONITORING
5 days ago - at 08/19/2026 11:57AM
Our team has taken steps to remediate this issue and is seeing improvement on the All Files page service. We are continuing to monitor for any additional impact.
INVESTIGATING
5 days ago - at 08/19/2026 11:38AM
Our team is investigating an issue on All Files page, in the WebApp. Users may see errors or slowness when attempting to access files or folders. We will provide additional information as it becomes available.
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