Outage in Box
[Medium] Issues with Box AI
Resolved MajorIncident Report
Summary AI Generated
Box AI experienced a service disruption lasting 1.5 hours that affected the AI functionality within the Box platform. The engineering team identified the root cause and implemented remediation steps to restore service. Box AI has been fully restored to normal operation.
We are investigating an ongoing issue affecting Box AI. We will provide more information as soon as it is available.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 06/01/2026 02:25AM
After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
MONITORING
1 day ago - at 06/01/2026 01:49AM
Our team has taken steps to remediate this issue and is seeing improvement for Box AI. We are continuing to monitor for any additional impact.
IDENTIFIED
1 day ago - at 06/01/2026 01:16AM
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
INVESTIGATING
1 day ago - at 06/01/2026 12:58AM
We are investigating an ongoing issue affecting Box AI. We will provide more information as soon as it is available.
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