Outage in Box
[Critical] Issue with Box Folder, collections, Box AI and Hubs
Resolved MajorIncident Report
Summary AI Generated
Box experienced a critical incident affecting folders, collections, Box AI, and Hubs for 1.8 hours, causing customers to see loading errors and preventing access to these core features. Users reported being unable to access folders and failed collection loading during the outage. The Box team identified the root cause and implemented remediation steps, with the incident fully resolved after monitoring confirmed service restoration.
We are investigating an ongoing issue affecting folder, collections, Box AI and Hubs. Customers may experience seeing errors when loading folders, collections, Box AI and Hubs. We will provide more information as soon as it is available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 17 hours ago - at 05/07/2026 03:07AM
After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.
MONITORING
about 17 hours ago - at 05/07/2026 02:32AM
Our team has taken steps to remediate this issue and is seeing improvement in Box Folder, Collections, Box AI, Hubs, and Classification. We are continuing to monitor for any additional impact.
IDENTIFIED
about 17 hours ago - at 05/07/2026 02:12AM
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
IDENTIFIED
about 18 hours ago - at 05/07/2026 01:52AM
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
INVESTIGATING
about 18 hours ago - at 05/07/2026 01:20AM
We are investigating an ongoing issue affecting folder, collections, Box AI and Hubs. Customers may experience seeing errors when loading folders, collections, Box AI and Hubs. We will provide more information as soon as it is available.
Latest Box outages
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[Critical] Issue with Box Shuttle - about 1 month ago
[Major] Issues with Logins, Folder and File Preview, and Shared Links - about 2 months ago
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