Outage in Box
[Critical] Issues with Box Sign
Resolved MajorIncident Report
Summary AI Generated
Box Sign experienced a critical service disruption that lasted 4.1 hours, preventing users from accessing signature functionality. The engineering team identified the root cause and implemented remediation steps. Box Sign services were fully restored and the incident was resolved.
We are investigating an ongoing issue affecting Box Sign. We will provide more information as soon as it is available.
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Latest Updates ( sorted recent to last )
RESOLVED
27 days ago - at 04/03/2026 08:09AM
After further monitoring, this incident is now considered resolved. Box Sign services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
IDENTIFIED
27 days ago - at 04/03/2026 06:27AM
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
INVESTIGATING
27 days ago - at 04/03/2026 04:04AM
We are investigating an ongoing issue affecting Box Sign. We will provide more information as soon as it is available.
Latest Box outages
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[Minor] Issue affecting Logins - about 2 months ago
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