Outage in Box
[Major] Issues to access Admin Console dashboard
Resolved MajorIncident Report
Summary AI Generated
Box experienced a major incident affecting the Admin Console dashboard for 2.4 hours, causing users to experience slowness when attempting to access administrative functionality. The Box team identified the underlying cause and implemented remediation steps to restore service. The Admin Console has been fully restored to normal functionality.
Our team is investigating an issue with the Admin Conssole dashboard. Users may experience slowness when attempting to access the Admin Console. We will provide additional information as it becomes available.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 03/25/2026 02:03PM
After further monitoring, this incident is now considered resolved. The Admin console service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
MONITORING
2 days ago - at 03/25/2026 01:36PM
Our team has taken steps to remediate this issue and is seeing improvement to access the Box Admin console. We are continuing to monitor for any additional impact.
IDENTIFIED
2 days ago - at 03/25/2026 12:23PM
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
INVESTIGATING
2 days ago - at 03/25/2026 11:44AM
Our team is investigating an issue with the Admin Conssole dashboard. Users may experience slowness when attempting to access the Admin Console. We will provide additional information as it becomes available.
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