Outage in Box
[Medium] Issues with Box Search
Resolved MajorIncident Report
Summary AI Generated
Box experienced a major incident where search by metadata functionality in the Web Application failed to return results for users. The issue lasted 1.6 hours before the team identified the root cause, implemented a fix, and restored full search functionality. Search services were completely resolved after monitoring confirmed the remediation was successful.
Our team is investigating an issue with Search by metadata in the Box Web Application. Users may see search results not return. We will provide additional information as it becomes available.
Components affected
Box SearchTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 04/27/2026 07:11PM
After further monitoring, this incident is now considered resolved. Search with metadata has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
MONITORING
2 days ago - at 04/27/2026 06:17PM
Our team has taken steps to remediate this issue and is seeing improvement for the search with metadata service. We are continuing to monitor for any additional impact.
IDENTIFIED
2 days ago - at 04/27/2026 05:52PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
2 days ago - at 04/27/2026 05:51PM
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
INVESTIGATING
2 days ago - at 04/27/2026 05:37PM
We are continuing to investigate this issue.
INVESTIGATING
2 days ago - at 04/27/2026 05:36PM
Our team is investigating an issue with Search by metadata in the Box Web Application. Users may see search results not return. We will provide additional information as it becomes available.
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