Outage in Box

[Major] Issues with Logins, Folder and File Preview, and Shared Links

Resolved Major

March 19, 2026 - Started 4 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Box experienced a major incident affecting login/SSO, file preview, and shared links, where customers encountered white or blank pages when accessing subfolders and shared links. The issue impacted core functionality including user authentication and file sharing capabilities. The incident was resolved after 1.6 hours once the engineering team identified the root cause and implemented a fix.

We are investigating an ongoing issue affecting folder and file preview. Customers may experience a white or blank page when loading subfolders and accessing shared links. We will provide more information as soon as it is available.

Components affected

Box Login/SSO Box Preview Box Sharing (Shared Links)

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 03/20/2026 05:08AM

After further monitoring, this incident is now considered resolved. Our teams have validated that all affected services are restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

MONITORING 4 days ago - at 03/20/2026 04:44AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 days ago - at 03/20/2026 04:14AM

We are continuing to investigate this issue.

INVESTIGATING 4 days ago - at 03/20/2026 04:13AM

We are continuing to investigate this issue.

IDENTIFIED 4 days ago - at 03/20/2026 03:59AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 days ago - at 03/20/2026 03:37AM

Latest Box outages

[Minor] Issue affecting Logins - 14 days ago

[Major] Increased FTP 530 Captcha errors - 24 days ago

[Major] Customers may experience issues with Uploads and Downloads - 27 days ago

[Critical] Issue with Box API - 27 days ago

[Critical] Issues with Multiple Box Services - 27 days ago

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