Outage in Box
[Minor] Issue affecting Logins
Resolved MinorIncident Report
Summary AI Generated
Box experienced a login service incident where customers encountered errors or delays when attempting to log in to their accounts. The issue affected the Login/SSO component and lasted 44 minutes before being resolved. The team identified the root cause, implemented a fix, and monitored the service until full stability was restored.
Our team is investigating reports of issues affecting Logins. Some customers may be experiencing errors or delays when attempting to log in to their Box accounts.
We are working to identify the cause and will provide another update as soon as more information is available.
Components affected
Box Login/SSOTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 03/10/2026 01:14AM
This incident has been resolved.
MONITORING
about 2 months ago - at 03/10/2026 01:05AM
A fix has been implemented to address the issue, and we are observing recovery. Customers should now be seeing improvement when attempting to log in.
Our team will continue to monitor the service to ensure full stability is restored. We will provide another update once the incident is resolved or if the status changes.
IDENTIFIED
about 2 months ago - at 03/10/2026 12:34AM
We have identified the cause of the issue. Our team is now actively working on implementing a solution.
INVESTIGATING
about 2 months ago - at 03/10/2026 12:30AM
Our team is investigating reports of issues affecting Logins. Some customers may be experiencing errors or delays when attempting to log in to their Box accounts.
We are working to identify the cause and will provide another update as soon as more information is available.
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