Outage in Box

[Critical] Issue with Multiple Box Services

Major
September 18, 2025 - Started about 3 hours ago
Official incident page

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Outage Details

Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.
Components affected
Box Webhooks Box Collaboration Box Governance (Retention, Legal Holds) Box Content API Box Admin Console & Functionality Box Login/SSO Box Search Box Authentication (OAuth 2.0 / JWT) Box Uploads/Downloads Box Workflows and Automations Box Comments and Tasks Box Sharing (Shared Links) Box Content Preview Box Accessible Site (a.box.com) Box Search Box Preview Box Email Notifications Box Uploads/Downloads
Latest Updates ( sorted recent to last )
MONITORING 44 minutes ago - at 09/18/2025 10:59PM

We are continuing to monitor for any additional impact.

MONITORING about 2 hours ago - at 09/18/2025 09:55PM

Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

INVESTIGATING about 3 hours ago - at 09/18/2025 08:50PM

Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Latest Box outages

[Major] Issues with Admin Console Reports - about 8 hours ago
[Major] Issues with API Calls - about 15 hours ago
[Critical] Issues with All Files Page, API calls, Logins and Box Notes - 4 days ago
[Outage] Issues with Box Services - 14 days ago
[Outage] Issues with Box AI - about 1 month ago

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