Outage in Box
[Major] Issue with SMS MFA Codes
Resolved MajorIncident Report
Our team is investigating an issue with SMS MFA codes. Users may experience delays or failures when attempting to use SMS MFA. We will provide additional information as it becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 10/20/2025 07:21PM
After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.
MONITORING
2 days ago - at 10/20/2025 06:48PM
Steps have been taken to remediate this issue and SMS MFA should be returned to full functionality. We are continuing to monitor for any additional impact.
IDENTIFIED
2 days ago - at 10/20/2025 06:16PM
Our team is working with a third party provider to remediate this issue and has identified the root cause. We will provide additional information as it becomes available.
INVESTIGATING
2 days ago - at 10/20/2025 06:00PM
Our team is investigating an issue with SMS MFA codes. Users may experience delays or failures when attempting to use SMS MFA. We will provide additional information as it becomes available.
Latest Box outages
[Major] Issues to receive SMS - 2 days ago
[Critical] Issues with Box AI within Box Hubs - 30 days ago
[Critical] Issue with Multiple Box Services - about 1 month ago
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