Outage in Box

[Major] Issue with SMS MFA Codes

Resolved Major

October 20, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

Our team is investigating an issue with SMS MFA codes. Users may experience delays or failures when attempting to use SMS MFA. We will provide additional information as it becomes available.

Components affected

Box Login/SSO Box Login/SSO Box Login/SSO

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 10/20/2025 07:21PM

After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING 3 months ago - at 10/20/2025 06:48PM

Steps have been taken to remediate this issue and SMS MFA should be returned to full functionality. We are continuing to monitor for any additional impact.

IDENTIFIED 3 months ago - at 10/20/2025 06:16PM

Our team is working with a third party provider to remediate this issue and has identified the root cause. We will provide additional information as it becomes available.

INVESTIGATING 3 months ago - at 10/20/2025 06:00PM

Our team is investigating an issue with SMS MFA codes. Users may experience delays or failures when attempting to use SMS MFA. We will provide additional information as it becomes available.

Latest Box outages

[Critical] Issues with Multiple Box Services - 13 days ago

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[Major] Issues with Downloads, Preview, Box Notes and Box Sign - 3 months ago

[Major] Issues to receive SMS - 3 months ago

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