Outage in Box

[Major] Issues to receive SMS

Resolved Major
October 20, 2025 - Started 2 days ago - Lasted about 1 hour
Official incident page

Incident Report

Our team is investigating an issue with SMS service. Users may have issues to receive SMS when attempting to login to Box. We will provide additional information as it becomes available.
Components affected
Box Login/SSO

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 10/20/2025 10:08AM

After further monitoring, this incident is now considered resolved. The SMS Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING 2 days ago - at 10/20/2025 09:40AM

Our team has taken steps to remediate this issue and is seeing improvement for the SMS service. We are continuing to monitor for any additional impact.

IDENTIFIED 2 days ago - at 10/20/2025 09:30AM

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

INVESTIGATING 2 days ago - at 10/20/2025 09:01AM

Our team is investigating an issue with SMS service. Users may have issues to receive SMS when attempting to login to Box. We will provide additional information as it becomes available.

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