Outage in Box

[MAJOR] Issues with All Files page, Downloads, API

Resolved Major
December 15, 2023 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Our team is investigating an issue that could affect All Files page, Downloads, API calls. Users may see errors when attempting to preview files or share files. We will provide additional information as it becomes available.

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Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 12/15/2023 01:34PM

Our team has taken steps to remediate this issue and our services should be returned to full functionality. We are continuing to monitor for any additional impact.

MONITORING almost 2 years ago - at 12/15/2023 01:22PM

Our team has taken steps to remediate this issue and is seeing improvement for the services that have been affected. We are continuing to monitor for any additional impact.

INVESTIGATING almost 2 years ago - at 12/15/2023 01:12PM

Our team is investigating an issue that could affect All Files page, Downloads, API calls. Users may see errors when attempting to preview files or share files. We will provide additional information as it becomes available.

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