Outage in Box

[Outage] Issues with Box Services

Resolved Major
September 04, 2025 - Started about 4 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating an ongoing issue affecting Box. Users may experience errors or long load times using Box services. We will provide more information as soon as it is available.
Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 09/04/2025 08:00PM

After further monitoring, this incident is now considered resolved. All services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING about 3 hours ago - at 09/04/2025 07:12PM

Box services have recovered. We're continuing to monitor and ensure full restoration.

MONITORING about 3 hours ago - at 09/04/2025 06:45PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 3 hours ago - at 09/04/2025 06:33PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 4 hours ago - at 09/04/2025 06:28PM

We are continuing to investigate this issue.

INVESTIGATING about 4 hours ago - at 09/04/2025 06:23PM

We are continuing to investigate this issue.

INVESTIGATING about 4 hours ago - at 09/04/2025 06:20PM

We are investigating an ongoing issue affecting Box. Users may experience errors or long load times using Box services. We will provide more information as soon as it is available.

source IsDown Box.com service outage issues Reports started 12 minutes before official outage was reported

Users report inability to upload, connect, or access Box.com, indicating a potential service outage.

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