Outage in BrainPOP
Degraded Performance — Scheduled Fix in Progress
Resolved MinorIncident Report
Summary AI Generated
A database performance issue caused degraded functionality across BrainPOP, BrainPOP Jr., BrainPOP ELL, BrainPOP Español, BrainPOP Français, and iOS Apps for approximately 2.7 hours, affecting account creation, account status, and the saving and syncing of student activity and progress. A fix was applied during the incident window, and all affected functionality was confirmed restored by 4:49 PM ET on July 20, 2026.
We've identified a database performance issue affecting some account and student activity related functionality today. Some users may experience errors or delays with account creation, account status, or saving/syncing activity and progress.
We're applying a fix now. During this window (approximately 1 hour), some features involving saving or syncing student activity may be temporarily degraded or unavailable. Most site functionality is expected to remain normal.
We'll post an update once the fix is complete and confirmed resolved.
Components affected
BrainPOP BrainPOP Jr. BrainPOP ELL BrainPOP Español BrainPOP Français BrainPOP iOS AppsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 07/20/2026 08:49PM
The fix has been applied and we've confirmed that account creation, account status, and activity saving/syncing are functioning normally. All affected functionality is back to normal.
Thank you for your patience while we resolved this.
INVESTIGATING
7 days ago - at 07/20/2026 06:10PM
We've identified a database performance issue affecting some account and student activity related functionality today. Some users may experience errors or delays with account creation, account status, or saving/syncing activity and progress.
We're applying a fix now. During this window (approximately 1 hour), some features involving saving or syncing student activity may be temporarily degraded or unavailable. Most site functionality is expected to remain normal.
We'll post an update once the fix is complete and confirmed resolved.
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