Outage in BrainPOP
Videos not loading across BrainPOP products
Resolved MajorIncident Report
Summary AI Generated
Videos failed to load across BrainPOP, BrainPOP Jr., BrainPOP ELL, BrainPOP Español, BrainPOP Français, and iOS Apps for approximately 2 hours due to an issue with a third-party service provider. Other site features remained functional during the outage. The provider implemented a fix, and videos were fully restored after roughly 2 hours of disruption.
We're aware of an issue preventing videos from loading across BrainPOP products. We've identified the cause with one of our service providers, who is actively working on a fix. Other site features remain available. We'll post an update as soon as videos are working again. We apologize for the disruption to your classroom.
Components affected
BrainPOP BrainPOP Jr. BrainPOP ELL BrainPOP Español BrainPOP Français BrainPOP iOS AppsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 10/26/2026 08:01PM
This issue has been resolved. The outage was caused by an issue with one of our third-party service providers. Videos were unavailable across BrainPOP products for approximately 2 hours this afternoon and are now loading normally. Thank you for your patience, and we apologize for the disruption to your classroom.
MONITORING
7 days ago - at 10/26/2026 07:18PM
A fix has been implemented and videos are loading again across BrainPOP products. We're continuing to monitor to confirm everything is fully restored.
INVESTIGATING
7 days ago - at 10/26/2026 06:07PM
We're aware of an issue preventing videos from loading across BrainPOP products. We've identified the cause with one of our service providers, who is actively working on a fix. Other site features remain available. We'll post an update as soon as videos are working again. We apologize for the disruption to your classroom.
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Content and Activity Loading Degradation - 6 months ago
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