Outage in BrandShelter

Web Portal: Not Displaying Domain Portfolio(s)

Resolved Minor
June 20, 2024 - Started 6 months ago - Lasted about 1 hour
Official incident page

Need to monitor BrandShelter outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including BrandShelter, and never miss an outage again.
Start Free Trial

Outage Details

We have identified an error in our front-end portal's ability to display domain portfolios - both in master and sub accounts. This is a read problem and has not affected the portfolios themselves. We are working to resolve this read-function now which will ensure accounts display the correct DUM. Note: this read error poses no risk to the account(s) or portfolio(s). We will issue an update here no later than 09:40 UTC on 20 June 2024.
Components affected
BrandShelter Production system
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 06/20/2024 09:57AM

The sync has been completed, all DUM and products are now being displayed correctly.

Should you have ongoing issues or need assistance, please contact support and we'll come back as soon as possible

IDENTIFIED 6 months ago - at 06/20/2024 09:36AM

The cache sync has started which will fix the display error - this should be fully resolved within the next 30-minutes.

Please contact support if there are urgent changes needed during this time and we will do these manually for you while the sync is completing.

IDENTIFIED 6 months ago - at 06/20/2024 09:07AM

We have identified an error in our front-end portal's ability to display domain portfolios - both in master and sub accounts. This is a read problem and has not affected the portfolios themselves. We are working to resolve this read-function now which will ensure accounts display the correct DUM.

Note: this read error poses no risk to the account(s) or portfolio(s).

We will issue an update here no later than 09:40 UTC on 20 June 2024.

Latest BrandShelter outages

Issues with Ticket Parsing and Display for Non-Verified Users - 4 months ago
Un-requested Password Reset Emails - BrandShelter Portal - 5 months ago
Degraded Performance on Standard Name Servers - 12 months ago
Reachability issues to ns1/ns3 - 12 months ago

Need to know when vendors go down? You’re in the right place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE