Outage in BrandShelter
Web Portal: Not Displaying Domain Portfolio(s)
Resolved MinorIncident Report
We have identified an error in our front-end portal's ability to display domain portfolios - both in master and sub accounts. This is a read problem and has not affected the portfolios themselves. We are working to resolve this read-function now which will ensure accounts display the correct DUM.
Note: this read error poses no risk to the account(s) or portfolio(s).
We will issue an update here no later than 09:40 UTC on 20 June 2024.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 06/20/2024 09:57AM
The sync has been completed, all DUM and products are now being displayed correctly.
Should you have ongoing issues or need assistance, please contact support and we'll come back as soon as possible
IDENTIFIED
over 1 year ago - at 06/20/2024 09:36AM
The cache sync has started which will fix the display error - this should be fully resolved within the next 30-minutes.
Please contact support if there are urgent changes needed during this time and we will do these manually for you while the sync is completing.
IDENTIFIED
over 1 year ago - at 06/20/2024 09:07AM
We have identified an error in our front-end portal's ability to display domain portfolios - both in master and sub accounts. This is a read problem and has not affected the portfolios themselves. We are working to resolve this read-function now which will ensure accounts display the correct DUM.
Note: this read error poses no risk to the account(s) or portfolio(s).
We will issue an update here no later than 09:40 UTC on 20 June 2024.
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