Outage in BrandShelter

System maintenance on 2025-07-16 08:00:00 UTC

Resolved Minor
July 15, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

Dear Customer, We will be performing a system maintenance on 2025-07-16 08:00:00 UTC. The following services may be affected and not reachable during the maintenance: SOAP API: Affected XMLRPC API: Affected WHOIS: Affected RDAP: Affected DNS resolution: NOT affected, Domains continue to resolve All other services will remain unaffected during this maintenance window. Maintenance details: START: 2025-07-16 08:00:00 UTC END: 2025-07-16 09:00:00 UTC Please excuse any inconvenience this may cause.
Components affected
BrandShelter Production system

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Latest Updates ( sorted recent to last )
MONITORING 3 months ago - at 07/15/2025 12:55PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 months ago - at 07/15/2025 12:51PM

Dear Customer,

We will be performing a system maintenance on 2025-07-16 08:00:00 UTC.

The following services may be affected and not reachable during the maintenance:

SOAP API: Affected
XMLRPC API: Affected
WHOIS: Affected
RDAP: Affected

DNS resolution: NOT affected, Domains continue to resolve


All other services will remain unaffected during this maintenance window.

Maintenance details:
START: 2025-07-16 08:00:00 UTC
END: 2025-07-16 09:00:00 UTC

Please excuse any inconvenience this may cause.

Latest BrandShelter outages

Issues with Ticket Parsing and Display for Non-Verified Users - about 1 year ago
Un-requested Password Reset Emails - BrandShelter Portal - over 1 year ago
Web Portal: Not Displaying Domain Portfolio(s) - over 1 year ago
Degraded Performance on Standard Name Servers - almost 2 years ago
Reachability issues to ns1/ns3 - almost 2 years ago

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