Outage in BrandShelter

BrandShelter portal interruption

Resolved Major

March 11, 2026 - Started 4 days ago - Lasted about 4 hours
Official incident page

Incident Report

We experienced an issue affecting all clients using the BrandShelter portal. Unable to access the portal. Reason: We lost connection with a critical third party API causing pages to timeout and high load on servers. Root cause still being investigated and we are looking to enhance monitoring for future issues.

Components affected

BrandShelter Production system

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 03/11/2026 02:10PM

This incident has been resolved.

MONITORING 4 days ago - at 03/11/2026 12:31PM

We are continuing to monitor for any further issues.

MONITORING 4 days ago - at 03/11/2026 12:30PM

We experienced an issue affecting all clients using the BrandShelter portal. Unable to access the portal.
Reason: We lost connection with a critical third party API causing pages to timeout and high load on servers.
Root cause still being investigated and we are looking to enhance monitoring for future issues.

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