Outage in BrandShelter
BrandShelter portal interruption
Resolved MajorIncident Report
We experienced an issue affecting all clients using the BrandShelter portal. Unable to access the portal.
Reason: We lost connection with a critical third party API causing pages to timeout and high load on servers.
Root cause still being investigated and we are looking to enhance monitoring for future issues.
Components affected
BrandShelter Production systemTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 03/11/2026 02:10PM
This incident has been resolved.
MONITORING
about 2 months ago - at 03/11/2026 12:31PM
We are continuing to monitor for any further issues.
MONITORING
about 2 months ago - at 03/11/2026 12:30PM
We experienced an issue affecting all clients using the BrandShelter portal. Unable to access the portal.
Reason: We lost connection with a critical third party API causing pages to timeout and high load on servers.
Root cause still being investigated and we are looking to enhance monitoring for future issues.
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