Outage in Brandwatch

Temporary delay in collection of real-time data

Resolved Minor
May 22, 2025 - Started 28 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We experienced an issue starting at approximately 04:00 UTC that affected the augmentation of all realtime content, including data from X (formerly Twitter). The underlying problem was identified and resolved by 07:30 UTC. There is a temporary delay as we work through the backlog generated during the incident window. We anticipate that normal processing speeds will resume within the next few hours. We apologize for any inconvenience caused and appreciate your patience as we restore full system performance. — The Brandwatch Team
Components affected
Brandwatch Data Collection Brandwatch Consumer Research Application
Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 05/22/2025 12:44PM

This incident has been resolved.

INVESTIGATING 28 days ago - at 05/22/2025 09:11AM

We experienced an issue starting at approximately 04:00 UTC that affected the augmentation of all realtime content, including data from X (formerly Twitter). The underlying problem was identified and resolved by 07:30 UTC.

There is a temporary delay as we work through the backlog generated during the incident window. We anticipate that normal processing speeds will resume within the next few hours.

We apologize for any inconvenience caused and appreciate your patience as we restore full system performance.

— The Brandwatch Team

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