Outage in Brandwatch
Query delays
Resolved Major
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Outage Details
We are currently investigating an issue affecting Backfills for new and edited queries as well as New mentions for all queries, which are experiencing delays.
Our team is actively working on the issue and has initiated a restart of an essential service. At this time, we do not have an estimated time for resolution.
There are no temporary workarounds available. We will continue to share updates as soon as more information becomes available.
Thank you for your patience while we work to restore normal performance.
Components affected
Brandwatch Listen Brandwatch Data Collection Brandwatch Consumer Research ApplicationLatest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 09/30/2025 05:47PM
The delays affecting Backfills for new and edited queries as well as New mentions for all queries have been fully resolved. Our team restarted the impacted service, and it is now operating normally.
Thank you for your patience while we worked to restore performance.
MONITORING
10 days ago - at 09/30/2025 04:21PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
10 days ago - at 09/30/2025 03:55PM
We are continuing to work on a fix for this issue.
IDENTIFIED
10 days ago - at 09/30/2025 03:54PM
We are currently investigating an issue affecting Backfills for new and edited queries as well as New mentions for all queries, which are experiencing delays.
Our team is actively working on the issue and has initiated a restart of an essential service. At this time, we do not have an estimated time for resolution.
There are no temporary workarounds available. We will continue to share updates as soon as more information becomes available.
Thank you for your patience while we work to restore normal performance.
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