Outage in Brandwatch

Query delays

Resolved Major
September 30, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue affecting Backfills for new and edited queries as well as New mentions for all queries, which are experiencing delays. Our team is actively working on the issue and has initiated a restart of an essential service. At this time, we do not have an estimated time for resolution. There are no temporary workarounds available. We will continue to share updates as soon as more information becomes available. Thank you for your patience while we work to restore normal performance.
Components affected
Brandwatch Listen Brandwatch Data Collection Brandwatch Consumer Research Application

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/30/2025 05:47PM

The delays affecting Backfills for new and edited queries as well as New mentions for all queries have been fully resolved. Our team restarted the impacted service, and it is now operating normally.
Thank you for your patience while we worked to restore performance.

MONITORING about 1 month ago - at 09/30/2025 04:21PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 09/30/2025 03:55PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 09/30/2025 03:54PM

We are currently investigating an issue affecting Backfills for new and edited queries as well as New mentions for all queries, which are experiencing delays.
Our team is actively working on the issue and has initiated a restart of an essential service. At this time, we do not have an estimated time for resolution.
There are no temporary workarounds available. We will continue to share updates as soon as more information becomes available.
Thank you for your patience while we work to restore normal performance.

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