Outage in Brandwatch

Publish: Media uploading slowly and becoming stuck

Resolved Minor
October 03, 2025 - Started about 1 month ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently aware of an issue with both images and videos uploading slowly or becoming stuck in our Publish module for some users, with the issue occurring across all networks. Our Technical team has been alerted to this issue and we are investigating it as a priority, and will provide all updates as soon as they are available. We thank you for your patience as this issue is investigated, and apologise for any inconvenience caused.
Components affected
Brandwatch Publish

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/03/2025 06:08AM

Our issues with media uploading slowly now appear to be resolved. We ask that any users still encountering challenges uploading media contact our Support team for further troubleshooting.

We thank you for your patience and apologise again for any inconvenience caused by this issue.

INVESTIGATING about 1 month ago - at 10/03/2025 02:20AM

We are currently aware of an issue with both images and videos uploading slowly or becoming stuck in our Publish module for some users, with the issue occurring across all networks.

Our Technical team has been alerted to this issue and we are investigating it as a priority, and will provide all updates as soon as they are available.

We thank you for your patience as this issue is investigated, and apologise for any inconvenience caused.

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