Outage in Brandwatch

Consumer Research - Investigating: SSO Login Issues

Resolved Minor

March 25, 2026 - Started 25 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue where some users authenticating via Single Sign-On (SSO) may experience difficulties logging into Brandwatch. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will provide further updates as soon as more information becomes available. Thank you for your patience.

Components affected

Brandwatch Consumer Research Application

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Latest Updates ( sorted recent to last )

RESOLVED 25 days ago - at 03/25/2026 10:42AM

Resolved: SSO Login Issue

The issue affecting SSO logins has now been fully resolved.

Our team has verified that all systems are operating normally, and access has been restored for all users.

Thank you for your patience while we worked to resolve this issue. If you continue to experience any problems, please contact support.

MONITORING 25 days ago - at 03/25/2026 10:10AM

Update: SSO Login Issue

We have implemented a fix for the SSO login issue, and services are now recovering.

Our team is currently monitoring the system to ensure stability and confirm that all functionality is fully restored.

We will provide further updates if any additional issues are identified. Thank you for your patience.

IDENTIFIED 25 days ago - at 03/25/2026 09:28AM

We are currently investigating an issue where some users authenticating via Single Sign-On (SSO) may experience difficulties logging into Brandwatch.

Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will provide further updates as soon as more information becomes available.

Thank you for your patience.

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