Outage in Brandwatch

Brandwatch Platform currently impacted by an external outage

Resolved Minor

October 20, 2025 - Started 5 months ago - Lasted about 22 hours
Official incident page

Incident Report

The Brandwatch Platform is currently being impacted by an external outage. As a result, you may experience: - Support Chat system disruptions - Data delays - Channel disconnections Our team is actively monitoring the situation and working to restore full functionality as soon as possible. We’ll continue to share updates here as they become available. Thank you for your patience.

Components affected

Brandwatch Listen Brandwatch Vizia Admin Brandwatch Benchmark Brandwatch Vizia Command Center Brandwatch Filestack API Brandwatch Influence (Paladin) Brandwatch Reviews Brandwatch Cloud Elements EU Production Brandwatch Consumer Research Application Brandwatch Influence Platform Brandwatch Data Collection Brandwatch Platform (Falcon) Brandwatch Discover Brandwatch Help Center Brandwatch Publish Brandwatch Influencer's CRM Brandwatch Consumer Research API Brandwatch Engage Brandwatch Campaigns Brandwatch Data Upload API Brandwatch Audience Brandwatch Advertise Brandwatch Measure

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 10/21/2025 08:21AM

The issue has been fully resolved. All systems are operating normally.

Thank you for your patience.

MONITORING 5 months ago - at 10/20/2025 12:51PM

We are currently monitoring the external outages and will provide further updates when performance improves.

INVESTIGATING 5 months ago - at 10/20/2025 10:22AM

The Brandwatch Platform is currently being impacted by an external outage.

As a result, you may experience:
- Support Chat system disruptions
- Data delays
- Channel disconnections

Our team is actively monitoring the situation and working to restore full functionality as soon as possible.

We’ll continue to share updates here as they become available.

Thank you for your patience.

Latest Brandwatch outages

Publish - Posts remaining in processing state - 5 days ago

Consumer Research - Investigating: SSO Login Issues - 7 days ago

[Consumer Research, Listen & Social Media Management] Platforms Inaccessible - 13 days ago

SSO Login - Redirection issue - about 1 month ago

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