Outage in Brandwatch

Brandwatch Platform currently impacted by an external outage

Resolved Minor
October 20, 2025 - Started about 2 months ago - Lasted about 22 hours
Official incident page

Incident Report

The Brandwatch Platform is currently being impacted by an external outage. As a result, you may experience: - Support Chat system disruptions - Data delays - Channel disconnections Our team is actively monitoring the situation and working to restore full functionality as soon as possible. We’ll continue to share updates here as they become available. Thank you for your patience.
Components affected
Brandwatch Consumer Research Application Brandwatch Influence Platform Brandwatch Data Collection Brandwatch Platform (Falcon) Brandwatch Discover Brandwatch Help Center Brandwatch Publish Brandwatch Influencer's CRM Brandwatch Consumer Research API Brandwatch Engage Brandwatch Campaigns Brandwatch Data Upload API Brandwatch Audience Brandwatch Advertise Brandwatch Measure Brandwatch Vizia Admin Brandwatch Benchmark Brandwatch Vizia Command Center Brandwatch Listen Brandwatch Filestack API Brandwatch Reviews Brandwatch Cloud Elements EU Production Brandwatch Influence (Paladin)

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/21/2025 08:21AM

The issue has been fully resolved. All systems are operating normally.

Thank you for your patience.

MONITORING about 2 months ago - at 10/20/2025 12:51PM

We are currently monitoring the external outages and will provide further updates when performance improves.

INVESTIGATING about 2 months ago - at 10/20/2025 10:22AM

The Brandwatch Platform is currently being impacted by an external outage.

As a result, you may experience:
- Support Chat system disruptions
- Data delays
- Channel disconnections

Our team is actively monitoring the situation and working to restore full functionality as soon as possible.

We’ll continue to share updates here as they become available.

Thank you for your patience.

Latest Brandwatch outages

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Consumer Research - Social Panels - 19 days ago

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