Queries and Dashboard Delays

The Query & Dashboard backfills delay issues have been resolved. Thank you for your patience and we apologise for any inconvenience this disruption caused.

Our Engineering Team have identified the issue causing delays in Query & Dashboard backfills and have implemented a fix to address the cause.

Service has returned to normal, however Engineering will continue to monitor for any changes. Thank you for your continued patience and we apologise for any inconvenience this disruption has caused.

We are currently investigating an issue impacting BCR Queries and Dashboards within the Consumer Intelligence platform. Users may experience delays or failures when attempting to load dashboards or execute queries.
Our engineering team is actively investigating the root cause. We’ll share another update as soon as more information becomes available. At this time, there are no temporary workarounds.
We understand the importance of these features and appreciate your patience as we work to restore normal functionality.