Outage in Brandwatch

Query Backfills delays

Minor
November 06, 2025 - Started about 3 hours ago
Official incident page

Incident Report

We are currently investigating an issue affecting backfills for new and edited queries as well as New mentions for all queries, which are experiencing delays. Our team is actively working on the issue. At this time, we do not have an estimated time for resolution. There are no temporary workarounds available. We will continue to share updates as soon as more information becomes available. Thank you for your patience while we work to restore normal performance.

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Latest Updates ( sorted recent to last )
MONITORING about 1 hour ago - at 11/06/2025 07:11PM

A fix has been implemented and the backfill delays are now decreasing. We're continuing to monitor the results.

Our team currently advises users try to avoid creating new queries or editing queries that are waiting to be backfilled as that may cause further backfill delays.

INVESTIGATING about 3 hours ago - at 11/06/2025 05:14PM

We are currently investigating an issue affecting backfills for new and edited queries as well as New mentions for all queries, which are experiencing delays.

Our team is actively working on the issue. At this time, we do not have an estimated time for resolution.

There are no temporary workarounds available. We will continue to share updates as soon as more information becomes available.

Thank you for your patience while we work to restore normal performance.

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